Common FAQ list:
There is no guarantee due to the nature of the products. No factory provide the guarantee for the RC helicopters / planes. Please be careful to treat your helicopter or aircraft.
When you order from our warehouse in China, there are due to the nature and use of products not warrant, since no manufacturer's warranty for its RC airplanes and Copter. These devices are functional reasons very fragile and should therefore be treated very carefully. We assume no liability for consequential damages arising with our products in any accidents. For safe and proper use of the provision RC Copter aircraft and solely you are responsible as a buyer / user.
Of course, we will test all products before packing / shipping to you carefully. Therefore, all the goods are in perfect condition when you leave our warehouse and you can after receiving the goods immediately work with it.
Do not worry, we will take immediate action. Please immediately (max. 1-2 days!) After delivery via e-mail contact with our customer service on. If you wait longer with the damage report will void your right to repair / exchange! Include in your claim please photos / videos or accurate descriptions of the defect in the goods. Without these documents, we have to reject a damage repair. Our customer service will then contact you and you make suggestions on how the defect / damage can be repaired.
If the package is damaged upon arrival at outwardly strong you deny absolutely the adoption! Then they inform us immediately by e-mail on the facts. If you still accept an externally damaged parcel, we recognize claims on your part to make corrections damaged goods no longer.
If the packet is externally not or only slightly damaged, and you find out of the box that the goods are still transport damage, take pictures of the packaging and merchandise and break down so our customer service via Email. We'll tell you then because of our extensive experience with such things, as we shall regulate the matter.
Sorry, but in this case we reject a replacement! Due to our careful checks before being sent to you, we know that we have supplied you with a flawless goods. If you have then used the goods, we do not know how you have dealt with them, and have (incorrect settings, incorrect operation, crash or overuse, etc.) caused the failure of the product which causes. So please understand that we can not take any more responsibility here.
But of course you can then our repair service - of course, on the takeover of all transport, troubleshooting and possible repair costs by you - to complete. But before you return the product for troubleshooting and if necessary repair, please shortly contact our Customer Service via email at. It will tell you how this is handled.
If the package is already on the go, they refuse on delivery acceptance. The packet is then sent back to us. In this case, they bear all shipping costs, taxes, etc., as well as an additional 10% from the price of goods for checking and restocking with us. If we have the goods back and are sure that there is no damage, we will refund the purchase price less the above losses.
If you have already accepted the parcel and open, proceed as described under Question 3.